Experience

Research Support Services

Experience

Below you will find a selection of the projects that I was involved in over the last 10 years.
These have been divided into the following four categories.

Face-to-face surveys involving computer assisted personal interviewing (CAPI)

Telephone surveys involving computer assisted telephone interviewing (CATI)

Mail shot surveys including data punching

Data punching

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FACE-TO-FACE SURVEYS INVOLVING COMPUTER ASSISTED PERSONAL INTERVIEWING (CAPI)

Client	University of Ulster on behalf of the World Health Organisation
Project	Northern Ireland Study of Health and Stress
Date	2004 – 2006
Description	Use of certified international diagnostic instrument to identify links between life experience and mental health co-relates. Conduct of 4,000 face-to-face CAPI, in-home interviews with adults in Northern Ireland.

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Client	Queen's University Belfast & University of Ulster
Project	Northern Ireland Life and Times Survey
Date	1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005
Description	This survey involves the conduct of in-home interviews with a household based random sample of 1,800 residents drawn from all areas of Northern Ireland. RES is responsible for all aspects of project design through to producing a fully validated and labelled SPSS dataset for subsequent analysis by Academics

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Client	Northern Ireland Housing Executive (NIHE)
Project	Continuous Tenant Omnibus Survey
Date	1994-95, 1995-96, 1997-98, 1998-99, 2000-2001, 2001-2002, 2002-2003, 2003-2004
Description	This project involved the conduct of 5,000 face-to-face in-home interviews with Executive tenants. The hour long interview generated information on many facets of the service provided by the Executive, specifically in areas such as client satisfaction with staff attitudes and behaviour, response times, contact and communications between tenants and the Executive and awareness and performance on Citizen Charter targets and commitments.

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Client	Training & Employment Agency (T&EA)
Project	New Deal for Young Participants Survey
Date	1999
Description	This survey aimed to investigate the work history of those participants on the government's New Deal program. The questionnaire went into great detail regarding the employment status of the participant before joining New Deal, their experience of the program, and then a complete work history since the participant left the program up until the day he/she was interviewed. 1560 cases and 4000+ variables. A follow up survey of these individuals took place in 2000.

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TELEPHONE SURVEYS INVOLVING COMPUTER ASSISTED TELEPHONE INTERVIEWING (CATI)

Client	Department of Environment and 25 of the Northern Ireland Local Authorities
Project	Best Value Survey
Date	2000, 2003
Description	RES were appointed to conduct a public consultation survey to elicit the public's views on the service being provided by each of the Local Authorities in Northern Ireland. The survey involved the conduct of 10,000 telephone interviews and was implemented using a probability based random sample design. The key objective of the survey was to identify differences in perception of performance between the residents of different Council areas.

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Client	An Garda Síochána
Project	Public Attitudes Survey
Date	2001
Description	Telephone survey of 10,000 individuals throughout the whole of the Republic of Ireland. Subjects included satisfaction with Garda service, experience of crime, contact with Garda, policing priorities, public safety and fear of crime.

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Client	Queen’s University Belfast (QUB)
Project	Legacy of the Troubles Survey
Date	2004
Description	This survey on behalf of QUB’s School of Psychology involved a telephone interview with 2000 respondents in Northern Ireland and 1000 in the six border counties of the Republic of Ireland. The survey focused on the individuals experiences throughout the troubles, the effect that experience has on them now and any coping mechanisms they may be using.

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Client	Department of Culture Arts and Leisure (DCAL)
Project	Participation in Culture, Arts and Leisure
Date	1998, 2001, 2002, 2003, 2005 (February & October)
Description	This telephone survey carried out with individuals across Northern Ireland aims to assess the uptake in sports, including spectating; leisure activities including attendance at libraries and museums and participation in large scale events like the North West 200. 1500 cases

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MAIL SHOT SURVEYS INCLUDING DATA PUNCHING

Client	Driver and Vehicle Testing Agency (DVTA)
Project	Customer Satisfaction Survey
Date	1995, 1997, 1998, 1999, 2005, 2006
Description	Customer survey of vehicle owners who have recently taken their vehicle for a MOT inspection and of drivers who have completed a driver test.

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Client	Driver and Vehicle Licensing Northern Ireland (DVLNI)
Project	Customer Satisfaction Survey
Date	1995, 1997
Description	Customer survey of those who had applied for a driving licence.

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Client	Land Registry
Project	Customer Satisfaction Survey
Date	1996
Description	Customer survey of those who had applied for planning permission.

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Client	Northern Ireland Ombudsman
Project	Customer Satisfaction Survey
Date	1996, 2006
Description	Customer survey of complainants, MLAs and interested parties.

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Client	Southern Health and Social Services Board
Project	Family Planning / GUM clinic surveys
Date	1998
Description	Clinic user survey

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Client	Training and Employment Agency (T&EA)
Project	Staff Attitude Survey
Date	1999
Description	Attitude survey of the staff at the Training and Employment Agency (now Department of Employment and Learning)